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Description :
This position is located in Evanston, Illinois.
The Residential and Crisis Support Specialist, as a member of a larger domestic violence team, is the primary on-site position that helps maintain a safe and supportive residential environment and offers critical support to callers of the 24-hour crisis line.
The position proactively builds supportive relationships with residents, role models appropriate behaviors and boundaries, implements residential policies and procedures and collaborates with team members and management to identify and proactively communicate areas for improvement.
Crisis line tasks include assessing caller needs, conducting safety planning, screening for shelter eligibility, providing emotional support as needed, and referring callers to critical resources.
This position provides coverage for designated shifts, including days, evenings, weekends, holidays, and overnights, to help ensure coverage 24 / 7.
Additionally, the position ensures emergency call-back coverage by picking up a minimum of 6 comparable shifts per year.
This position is integral to creating a warm, welcoming, and trauma-informed space for all.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Residential Support (40%)
Back-up positions are required to accept a minimum of 2 shifts a month as a condition of employment, provided there are sufficient shifts offered.
Crisis Line (35%)
Keeps accurate service documentation, including narratives, phone and supplementary intakes, contact book, accident report forms, etc.
ensuring timely entry into Salesforce.
Facility Support (10%)
ADDITIONAL DUTIES (5%)
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Requirements :
MINIMUM QUALIFICATIONS
Education : High School diploma or equivalent
Experience and / or Training : At least 1 year experience working with children, youth, adults, and families who are in crisis situations and / or have experienced domestic violence.
Licenses / Certificates :
Technology / Equipment : Intermediate proficiency in the Microsoft Office Suite
PREFERRED QUALIFICATIONS
Education : Bachelor's degree in social work, counseling, psychology, or related field.
Experience and / or Training :
Licenses / Certificates : Illinois 40-Hour Domestic Violence Training Certificate.
Language : Fluency in Spanish or other languages.
Technology / Equipment : Beginner proficiency with online case management systems
PHYSICAL AND MENTAL DEMANDS
The mental and physical requirements described here represent those that must be met by an individual to successfully perform the essential functions of this position.
WORKING ENVIRONMENT
The work environment characteristics described here represent those an individual encounters while performing the essential functions of this position.
Note : YWCA is committed to pay range transparency. Candidates are offered compensation based on how their qualifications meet those of the position.
PM22
Compensation details : 22.55-23.58 Hourly Wage
PIf3f0d537395c-26289-33714783
Last updated : 2024-05-03
Full Time
Civic & Environmental Advocacy
$29k-39k (estimate)
05/04/2024
08/03/2024
https://www.ywca-ens.org
Washington, D.C., District of Columbia
100 - 200
Julia Lawson
$5M - $10M
Civic & Environmental Advocacy
YWCA USA is the American unit of The YWCA, a Swiss non-profit organization that advocates for young women's leadership, peace, justice, human rights, and sustainable development.
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